Answers To Common Questions
Reservations/Payment
How do I reserve your services?
Call at 262-751-2900. Most clients place their required initial payment over the phone with a credit or debit card. We accept Visa, Mastercard, Discover and American Express.
How much is the deposit?
We require a small $295 deposit in order to secure your reservation.
Is the deposit an additional charge?
No! It is your first payment towards your balance.
Are taxes included in my quote?
We do not charge a tax on your reservation. The quote you receive is the price you’ll pay for the reception.
Will I receive a contract?
Yes. We send out a Digital Performance Agreement for you to review and sign with just a few keystrokes and mouse clicks.
Is gratuity included in my price?
Gratuity is not automatically included. Most couples do choose to include a gratuity for their DJ.
What is a normal amount for gratuity?
It is typical in the service industry to offer a tip equal to 10-20% of your non-discounted rate.
Can I pay my balance in advance of my event?
Certainly! Sometimes that's the best way to ensure you can sit back and enjoy the event. Payments can be made in your Online Client Planning Portal at whatever schedule works best for you.
When is the final payment due?
Your final balance should be paid no later than two weeks before the event. Any day-of additions (extended performance, for example) must be paid via cash or check.
When do you need my contract returned?
The contract will state that it is required to be returned within 5 business days of its issuance. We cannot perform without a signed agreement.
Equipment
What kind of sound equipment will the DJ have?
Our DJ’s use high-quality, reliable professional-grade equipment like JBL speakers, American Audio mixing board and Numark media players.
Is there any lighting included with my reservation?
We always include a full dancefloor lighting system, including 10 separate fixtures that range in "excitement" from a mirror ball to moving/sound-responsinve fixtures that emit dozens of beams of colorful light.
Achieving quality audio is difficult at my venue, do you have experience with this?
Yes. There are adjustments that can be made to get the best sound quality.
Is your music digital?
Yes. We use all digital music.
Can you provide music in multiple locations based on my event needs?
Yes. Additional equipment may be required. Mention this upon reservation and we can make the necessary adjustments.
How much space does the DJ need for their equipment?
Ideally the DJ would have a 12 ft by 6ft area to setup.
My reception is outdoors, what special considerations need to be made?
Our equipment will need to be under the cover of a tent or outbuilding in the event of inclement weather and we require access to power. Our system can run off one dedicated outlet or extension cord, or a 2000+ watt generator.
I plan to have a large attendance for my event. Will your equipment be adequate?
Our sound systems can serve large and small groups alike. We can accommodate significantly larger groups by providing additional equipment.
Planning
What is provided for social/dinner music?
We have several great compilations of light social music that we will provide. We ask that you tell us what style of music you like.
How do I communicate my event details and requests to the DJ?
We provide you with an online Client Portal for communicating your specific event details to our music department and ultimately the DJ.
When do I need to turn in my planning forms?
Your planning forms should be completed and submitted 5-6 weeks prior to your event. If you're still unable to you can always update us over the phone or via email in the weeks leading up to your event.
What’s the music planner and what do I do with it?
It's a list of about 3000 of the most popularly requested songs at weddings in this part of the country. This is for making specific song requests for your dancing period. Indicate songs you would consider MUST-play at the event. Indicate those you specifically want to avoid. Feel free to add any songs you want--even if you don't see them on the list.
What if I want a song that is not on your provided music list?
If we don't already own it, we will purchase it. There is NO additional cost to you. Our only limitations are that we have to acquire music legally, we need to know about it in advance, and we cannot provide music from YouTube or streaming-only sources.
What if I'm having trouble picking my special event songs?
We have a full-time music director who is available to help with song selection. Just give us a call.
Can I have custom social/dinner music?
You can select from a variety of popular styles that we can provide. If you would like specific songs during this time we would ask that you provide it, please call our Music Director for information on accaptable formats.
How many songs can be played during a four hour dance?
Presuming each song averages 4-5 minutes in length, we can play between 50 and 60 songs.
How many requests should I make?
You can make as few or many as you’d like. On average, most of our clients choose aound 20 songs.
Do I have to request music for the entire event?
Not at all. Any music time not occupied by your requests can be filled with requests from your guests, or songs the DJ chooses based on what your guests are responding to.
We’d like to do a mash-up for one of our dances. Will you put that together for us?
We cannot record mash-ups because of licensing restrictions. If you make your own mash-up and provide it to us we can play it. Our Music Director can offer guidance on the best approach for your needs.
Is it ok if I don’t want certain music or events?
Of course, just let us know what you’d like to exclude and we will not play it.
DJ
Will the DJ take guest requests the day of the reception?
Of course...as long as you allow it and we have it in our library.
When will my DJ contact me?
Your DJ will reach out to you early in the week, prior to your event to introduce himeslf/herself and discuss the plans for your event.
How are DJs selected for events?
Your DJ will be matched with you, thoughtfully, based on the details that you provide us as a part of your music and event planner. Feel free to provide us with more information about your specific group and your desires for your ideal DJ so we can come up with the best match.
I saw one of your DJ’s and loved their style and energy, can I request them for my event?
Yes. We do our best to accommodate all DJ requests, but because we have no control over illnesses, injuries, or life events, we ultimately cannot guarantee anyone’s availability.
What if the DJ I request isn’t available?
We will match you up with a DJ that has a similar style and energy. We will also consider your needs based on your planners to get the best fit.
What will my DJ wear to my event?
Our DJs will be dressed to impress. We require that they wear formal attire such as suits and ties.
What do we need to provide for the DJ at the event?
We ask that you provide a 6-ft or 8-ft skirted table and access to a standard electrical outlet. Shelter is required for outdoor events.
Are we required to feed the DJ?
You are not obligated to feed your DJ, though many couples recognize that the DJ will be working very hard for them and choose to include them in the meal count. If you don’t plan to feed your DJ let them know so other arrangements can be made.
Do I need to provide a hotel for my DJ?
No, For DJs that are traveling a long distance we include a mileage fee that covers all essential costs.
Will my DJ make announcements and introduce my important events?
Yes. We will act as host/emcee to whatever extent you wish--and in whatever style you wish.
Does the DJ take breaks?
Our DJs will not take a formal break but will find appropriate times throughout the evening to refill their water or use the restroom. There is always a continuous flow of music.
What if my DJ gets sick?
In the event of an emergency we have DJs on call--suits pressed, and gas tanks full--ready to fill in.
Premium Services
I requested a monogram for my event how do I communicate my design to you?
We ask that your design input be submitted 90 days prior to your event (you'll have a handy Monogram Planning Form in your Planning Portal to walk you through the options!) so we have ample time to have our graphic designers and printers craft a glass GOBO lens just for your event. Reach out to us for more details or if you have a specific design you'd like to use...we'd love to make it an AWESOME addition to your event decor!
We have added uplighting to our package, what colors are available?
Mathematically speaking, there are over 16 million different shades from which to choose. Since the effect is created with LIGHT, we do not have the ability to create colors like black, brown, gray, or the deepest/darkest shades of many colors.
Ceremony
What is included in your ceremony service package?
We will provide a half hour of seating music, audio support for the ceremony as well as a corded microphone and stand for the officiant. Your DJ will be there to oversee the ceremony and play the appropriate songs for the appropriate moments.
My ceremony is in a separate area than the rest of my event, is that ok?
We provide a second system so we can accommodate ceremonies in a variety of locations, including outdoors.
My ceremony is outdoors do I need to provide shelter for the DJ?
If your ceremony is on a part of the property or in a location where cover would not be accessible immediately in the case of unexpected precipitation, we would require that a canopy be provided. Please do not ask your DJ to perform in unsafe conditions.
We have a wireless microphone in our package will that be used for our ceremony as well?
We do not encourage use of wireless microphones for ceremony especially outdoors because there is a risk that they will pick up different signals such as radio or other white noise.
